Remote Senior Customer Service Representative Job - 2025

Handle Inquiries: Address complex customer questions about healthcare services.
Provide Guidance: Assist with plan options and benefits.
Resolve Issues: Troubleshoot and escalate high-priority inquiries.
Maintain Records: Document interactions and update accounts.
Ensure Quality: Meet service standards for client support.
Collaborate with Team: Work with colleagues to improve processes.
Meet Metrics: Achieve call volume and satisfaction targets.
Ensure Compliance: Follow HIPAA and company policies.

UnitedHealth Group

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Category: Customer Service Posted: May 18, 2025 Job Type: EmployeeExperience Level: Mid-LevelJob Schedule: Full-TimeRemote Level: FullSalary Range: $18.00-$23.00 HourlyLocation: Dallas, TexasCountry: United StatesDuration: Permanent

BenefitsFlexible hours health benefits training provided career growth

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Join UnitedHealth Group as a remote Senior Customer Service Representative in Dallas, TX, supporting healthcare clients with flexible hours, comprehensive benefits, and career growth in a dynamic, patient-focused environment.

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