<h2>Remote Tech Support Agent at Sykes</h2><p>Looking for <strong>technical support jobs in the US</strong>? Sykes is hiring Full-Time Remote Tech Support Agents to join our team nationwide, offering an exciting opportunity to work with a global leader in customer service and technical support solutions. This <strong>mid-level technical support job</strong> is ideal for professionals who excel at troubleshooting tech issues, assisting clients, and thriving in a fully remote, tech-driven environment. As a Remote Tech Support Agent, you’ll support Sykes’ mission to simplify technology for customers, resolving device or software-related inquiries. Perfect for those seeking a stable full-time role, this position offers comprehensive training, competitive benefits, and growth opportunities with a trusted brand. With opportunities across the US, this role places you in a dynamic workplace where your efforts enhance customer experiences.</p><h3>Role Overview</h3><p>The Remote Tech Support Agent role at Sykes is critical to helping customers resolve technology-related issues, from software glitches to hardware troubleshooting. You’ll diagnose problems, provide solutions, and ensure satisfaction through technical expertise. This <strong>full-time technical support job</strong> is designed for those who thrive in a remote, customer-facing environment where technical skills and empathy are key. Your contributions will uphold Sykes’ reputation for excellence, ensuring customer success. This position is suited for mid-level candidates with technical experience, as Sykes provides specialized training.</p><h3>Key Responsibilities</h3><p>Your role combines technical support, customer service, and issue resolution:</p><ul><li><strong>Troubleshoot Issues:</strong> Diagnose and resolve software or hardware problems.</li><li><strong>Assist Customers:</strong> Guide clients through technical solutions via calls or chats.</li><li><strong>Maintain Records:</strong> Document interactions and solutions in CRM systems.</li><li><strong>Ensure Quality:</strong> Meet service standards for technical support metrics.</li><li><strong>Collaborate with Team:</strong> Work with colleagues to improve processes.</li><li><strong>Meet Metrics:</strong> Achieve support volume and satisfaction targets.</li><li><strong>Ensure Compliance:</strong> Follow company and client data security policies.</li><li><strong>Support Operations:</strong> Assist with escalations or follow-up tasks.</li></ul><p>These tasks require a technical mindset, problem-solving skills, and customer focus.</p><h3>About Sykes</h3><p>Sykes Enterprises, founded in 1977 in Tampa, Florida, is a global leader in customer service and technical support, serving clients across industries like technology and telecommunications. Acquired by Sitel Group in 2021, Sykes maintains its brand identity and fosters a remote-friendly, inclusive workplace, offering robust training and career advancement opportunities.</p><h3>Benefits</h3><p>Sykes offers a competitive benefits package for full-time employees:</p><ul><li><strong>Flexible Scheduling:</strong> Remote work with structured shifts.</li><li><strong>Health Benefits:</strong> Comprehensive medical, dental, and vision plans.</li><li><strong>Training:</strong> Specialized training in technical support and troubleshooting.</li><li><strong>Career Growth:</strong> Pathways to roles like Technical Lead or Supervisor.</li></ul><p>These benefits make this role an excellent choice for technical support careers.</p><h3>Requirements</h3><p>Qualifications include:</p><ul><li><strong>Technical Experience:</strong> 1–2 years in tech support or related roles.</li><li><strong>Flexible Availability:</strong> Availability for full-time shifts, including evenings.</li><li><strong>Communication Skills:</strong> Clear and professional communication.</li><li><strong>Tech Proficiency:</strong> Familiarity with software, hardware, and troubleshooting.</li></ul><p>Sykes’ training ensures you’re equipped to excel in this role.</p><h3>Career Path</h3><p>The Remote Tech Support Agent role builds skills in technical support, customer service, and problem-solving. Career growth opportunities include:</p><ul><li><strong>Technical Lead:</strong> Oversee support teams and manage escalations.</li><li><strong>Customer Success Manager:</strong> Manage client relationships and technical accounts.</li></ul><p>Skills are transferable to other tech support or IT roles across the US job market.</p><h3>Work Environment</h3><p>The work environment at Sykes is remote, professional, and tech-focused. You’ll work from home using advanced diagnostic and communication tools, supported by a collaborative team. The role involves phone or chat-based support, all within a secure, inclusive workplace that values innovation and diversity.</p><h3>Call to Action</h3><p>Ready to launch your technical support career with Sykes? Apply now for this <strong>full-time technical support job</strong>. This <strong>mid-level job</strong> offers remote work, comprehensive training, and career growth opportunities. Submit your application today to join a global leader in technical support!</p>

Join Sykes as a remote Tech Support Agent, resolving client tech issues with flexible hours, comprehensive benefits, and career growth opportunities in a dynamic, tech-driven environment across the US.

Remote Tech Support Agent Job - 2025

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