<h2>Remote Customer Support Representative at Sutherland</h2><p>Looking for <strong>customer service jobs in the US</strong>? Sutherland is hiring Full-Time Remote Customer Support Representatives to join our team nationwide, offering an exciting opportunity to work with a global leader in customer experience and business process outsourcing. This <strong>entry-level customer service job</strong> is ideal for individuals who excel at assisting clients, resolving inquiries, and thriving in a fully remote, tech-driven environment. As a Remote Customer Support Representative, you’ll support Sutherland’s mission to deliver exceptional customer experiences, handling calls, chats, or emails for clients in industries like technology, retail, and healthcare. Perfect for those seeking a stable full-time role, this position offers comprehensive training, competitive benefits, and growth opportunities with a trusted brand. With opportunities across the US, this role places you in a dynamic workplace where your efforts enhance client satisfaction.</p><h3>Role Overview</h3><p>The Remote Customer Support Representative role at Sutherland is critical to providing top-tier support for clients across diverse sectors. You’ll handle inquiries, troubleshoot issues, and ensure satisfaction through professional and empathetic communication. This <strong>full-time customer service job</strong> is designed for those who thrive in a remote, client-facing environment where problem-solving and adaptability are key. Your contributions will uphold Sutherland’s reputation for excellence, ensuring client success. This position is ideal for entry-level candidates, with no prior experience required, as Sutherland provides extensive training.</p><h3>Key Responsibilities</h3><p>Your role combines customer support, issue resolution, and client engagement:</p><ul><li><strong>Handle Inquiries:</strong> Respond to client questions via calls, chats, or emails.</li><li><strong>Resolve Issues:</strong> Troubleshoot and escalate inquiries as needed.</li><li><strong>Maintain Records:</strong> Document interactions accurately in CRM systems.</li><li><strong>Ensure Quality:</strong> Meet client-specific service standards and metrics.</li><li><strong>Collaborate with Team:</strong> Share feedback to improve processes and enhance customer experience.</li><li><strong>Meet Metrics:</strong> Achieve targets for call volume, resolution time, and customer satisfaction.</li><li><strong>Ensure Compliance:</strong> Adhere to client and company policies, including data security.</li><li><strong>Support Operations:</strong> Assist with account updates, billing inquiries, or follow-ups.</li></ul><p>These tasks require a customer-focused mindset, strong communication skills, and tech proficiency.</p><h3>About Sutherland</h3><p>Sutherland, founded in 1986 in Rochester, New York, is a global leader in customer experience and business process outsourcing, serving clients in technology, healthcare, finance, and more. With a strong U.S. presence, Sutherland leverages AI and analytics to enhance customer interactions. The company fosters a remote-friendly, inclusive workplace, offering robust training programs and career advancement opportunities for employees at all levels.</p><h3>Benefits</h3><p>Sutherland offers a competitive benefits package for full-time employees:</p><ul><li><strong>Flexible Scheduling:</strong> Remote work with structured shifts for work-life balance.</li><li><strong>Health Benefits:</strong> Comprehensive medical, dental, and vision plans.</li><li><strong>Training:</strong> Extensive training in customer service, CRM tools, and industry-specific skills.</li><li><strong>Career Growth:</strong> Pathways to roles like Team Lead or Customer Experience Specialist.</li></ul><p>These benefits make this role an excellent choice for customer service careers.</p><h3>Requirements</h3><p>Qualifications include:</p><ul><li><strong>Customer-Oriented Mindset:</strong> Empathy and professionalism in client interactions.</li><li><strong>Flexible Availability:</strong> Availability for full-time shifts, including evenings or weekends.</li><li><strong>Tech Proficiency:</strong> Comfort with CRM software, remote communication tools, and basic troubleshooting.</li><li><strong>No Prior Experience Required:</strong> Comprehensive training provided.</li></ul><p>Sutherland’s training ensures you’re equipped to excel in this role.</p><h3>Career Path</h3><p>The Remote Customer Support Representative role builds skills in customer support, communication, and technology. Career growth opportunities include:</p><ul><li><strong>Team Lead:</strong> Oversee customer service teams and manage performance.</li><li><strong>Customer Experience Specialist:</strong> Design and improve client interaction strategies.</li></ul><p>Skills are transferable to other customer service, sales, or tech roles across the US job market.</p><h3>Work Environment</h3><p>The work environment at Sutherland is remote, professional, and client-focused. You’ll work from home using advanced CRM and communication platforms, supported by a collaborative team dedicated to client success. The role involves phone, chat, or email-based support, all within a secure, inclusive workplace that values diversity, innovation, and employee well-being.</p><h3>Call to Action</h3><p>Ready to launch your customer service career with Sutherland? Apply now for this <strong>full-time customer service job</strong>. This <strong>entry-level job</strong> offers remote work, comprehensive training, and career growth opportunities. Submit your application today to join a global leader in customer experience!</p>

Join Sutherland as a remote Customer Support Representative, assisting clients with inquiries, offering flexible hours, comprehensive benefits, and career growth in a dynamic, client-focused environment across the US.

Remote Customer Support Representative Job - 2025

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