<h2>Member Service Representative at Broadview FCU</h2><p>Looking for <strong>customer service jobs in Albany, NY</strong>? Broadview Federal Credit Union (FCU) is hiring Part-Time Member Service Representatives to join our Albany call center, offering an exciting opportunity to work in a member-focused financial institution known for its community-driven service. This <strong>entry-level customer service job in New York</strong> is ideal for individuals who enjoy assisting members, resolving inquiries, and working in a collaborative environment. As a Member Service Representative, you’ll support Broadview FCU’s mission to empower financial well-being, assisting with account inquiries, transactions, and service requests. Perfect for those seeking a flexible part-time role, this position offers comprehensive training, competitive benefits, and growth opportunities with a trusted credit union. In Albany, a vibrant capital city with a rich history, this role places you in a dynamic workplace where your efforts enhance member satisfaction.</p><h3>Role Overview</h3><p>The Member Service Representative role at Broadview FCU is critical to delivering exceptional member service and ensuring efficient call center operations. You’ll interact with a diverse member base via phone, email, or chat, answering questions about accounts, processing transactions, and providing information on banking services. This <strong>part-time customer service job in Albany, NY</strong> is designed for those who thrive in a customer-facing role where communication and problem-solving are key. Your contributions will uphold Broadview FCU’s reputation for personalized service, ensuring members receive timely and accurate support. This position is ideal for entry-level candidates, with no prior experience required, as Broadview FCU provides extensive training.</p><h3>Key Responsibilities</h3><p>Your role combines customer service, transaction processing, and member support:</p><ul><li><strong>Assist Members:</strong> Answer questions about accounts, loans, or banking services.</li><li><strong>Process Transactions:</strong> Handle deposits, withdrawals, or transfers via phone or digital platforms.</li><li><strong>Resolve Inquiries:</strong> Address member concerns professionally, escalating complex issues as needed.</li><li><strong>Provide Information:</strong> Inform members about promotions, rates, or services.</li><li><strong>Maintain Records:</strong> Log interactions accurately in the system.</li><li><strong>Collaborate with Team:</strong> Work with colleagues to ensure efficient call center operations.</li><li><strong>Ensure Compliance:</strong> Follow banking regulations and security protocols.</li><li><strong>Support Member Goals:</strong> Assist members with financial inquiries or planning.</li></ul><p>These tasks require a customer-focused mindset, strong communication skills, and attention to detail.</p><h3>About Broadview FCU</h3><p>Broadview Federal Credit Union, founded in 1934 in Albany, New York, is a member-owned financial institution serving over 150,000 members across the Capital Region. Headquartered in Albany, Broadview FCU is known for its personalized banking services, including savings, loans, and digital banking. The call center team serves a diverse community with a commitment to financial empowerment and community support.</p><h3>Benefits</h3><p>Broadview FCU offers a competitive benefits package for part-time employees:</p><ul><li><strong>Flexible Scheduling:</strong> Part-time hours for work-life balance.</li><li><strong>Training:</strong> Comprehensive training in customer service and banking operations.</li><li><strong>Career Growth:</strong> Pathways to roles like Senior Representative or Branch Associate.</li><li><strong>Employee Discounts:</strong> Discounts on banking services.</li></ul><p>These benefits make this role an excellent choice for a customer service career in finance.</p><h3>Requirements</h3><p>Qualifications include:</p><ul><li><strong>Customer-Oriented Mindset:</strong> Enthusiasm for assisting members.</li><li><strong>Flexible Availability:</strong> Availability for part-time shifts, including evenings or weekends.</li><li><strong>Communication Skills:</strong> Clear and professional communication via phone or digital channels.</li><li><strong>No Prior Experience Required:</strong> Full training provided.</li></ul><p>Broadview FCU’s training ensures success in this role.</p><h3>Career Path</h3><p>The Member Service Representative role offers skills in customer service, banking operations, and problem-solving. Career growth includes roles like:</p><ul><li><strong>Senior Representative:</strong> Handle complex inquiries.</li><li><strong>Branch Associate:</strong> Transition to in-person banking roles.</li></ul><p>Skills are transferable to other financial or customer service roles in Albany’s job market.</p><h3>Work Environment</h3><p>The work environment at Broadview FCU’s Albany, NY call center is collaborative, professional, and member-focused. The call center is equipped with modern technology, supporting a diverse member base. You’ll work with a supportive team, with training to ensure success. The role involves sitting for extended periods and handling multiple inquiries, all within a safe and inclusive workplace.</p><h3>Call to Action</h3><p>Ready to start your customer service career in Albany, NY? Apply now for this <strong>part-time customer service job at Broadview FCU</strong>. This <strong>entry-level job in Albany, NY</strong> offers flexible hours, training, and career growth. Submit your application today to join a trusted credit union!</p>

Join Broadview FCU in Albany, NY as a Member Service Representative to assist members with banking inquiries in a call center.

Remote Member Service Representative Job - 2025

Over View of Member Service Representative Job

Description