<h2>Customer Service Associate at Smith’s Food & Drug</h2><p>Looking for <strong>customer service jobs in Albuquerque, NM</strong>? Smith’s Food & Drug is hiring Customer Service Associates to join our Albuquerque store, offering an exciting opportunity to work in a community-focused grocery retail environment. This <strong>entry-level customer service job in New Mexico</strong> is ideal for individuals who enjoy helping customers, solving problems, and working in a team-oriented setting. As a Customer Service Associate, you’ll support Smith’s Food & Drug’s mission to provide quality groceries and exceptional service, assisting with inquiries, processing returns, and promoting store services. Perfect for those seeking a stable full-time career, this role offers comprehensive training, competitive benefits, and growth opportunities with a trusted regional brand. In Albuquerque, a city known for its vibrant culture and scenic beauty, this position places you in a dynamic workplace where your efforts enhance customer satisfaction.</p><h3>Role Overview</h3><p>The Customer Service Associate role at Smith’s Food & Drug is critical to delivering exceptional service and ensuring customer satisfaction in a fast-paced grocery environment. You’ll interact with a diverse customer base, from local families to professionals, addressing inquiries, handling returns, and providing information about products and services. This <strong>full-time customer service job in Albuquerque, NM</strong> is designed for those who excel in a customer-facing role where communication and problem-solving are key. Your contributions will enhance Smith’s Food & Drug’s reputation for quality and care, from assisting at the service desk to supporting online order pickups. This position is ideal for entry-level candidates, with no prior experience required, as Smith’s Food & Drug provides extensive training.</p><h3>Key Responsibilities</h3><p>As a Customer Service Associate, your role combines customer engagement, problem-solving, and operational support:</p><ul><li><strong>Assist Customers with Inquiries:</strong> Answer questions about products, prices, or promotions.</li><li><strong>Process Returns:</strong> Handle returns, exchanges, or refunds efficiently.</li><li><strong>Promote Store Services:</strong> Inform customers about loyalty programs, online ordering, or delivery options.</li><li><strong>Support Online Orders:</strong> Assist with in-store pickup for online grocery orders.</li><li><strong>Resolve Customer Issues:</strong> Address concerns like pricing disputes or product availability with empathy and professionalism.</li><li><strong>Maintain Service Desk Organization:</strong> Keep the customer service area clean and organized.</li><li><strong>Collaborate with Team:</strong> Work with colleagues to ensure store efficiency and a positive customer experience.</li><li><strong>Ensure Safety Protocols:</strong> Follow store safety and hygiene standards.</li></ul><p>These responsibilities require strong communication skills, a customer-first mindset, and the ability to handle multiple tasks in a busy retail environment.</p><h3>About Smith’s Food & Drug</h3><p>Smith’s Food & Drug, founded in 1911 in Brigham City, Utah, is a regional grocery chain operating over 140 stores across the Intermountain West, including New Mexico. A subsidiary of The Kroger Co., Smith’s is headquartered in Salt Lake City, Utah, and is known for its quality groceries, competitive prices, and customer-focused service. The Albuquerque store serves a vibrant community with a commitment to providing value and care. Smith’s fosters an inclusive workplace, offering training, benefits, and career advancement opportunities.</p><h3>Benefits</h3><p>Smith’s Food & Drug offers a robust benefits package for full-time employees:</p><ul><li><strong>Health Insurance:</strong> Comprehensive health, dental, and vision plans.</li><li><strong>Paid Time Off:</strong> Vacation, sick leave, and holiday pay.</li><li><strong>401(k) Plan:</strong> Employer matching for retirement savings.</li><li><strong>Employee Discounts:</strong> Discounts on Smith’s Food & Drug products.</li><li><strong>Comprehensive Training:</strong> Training in customer service and retail operations.</li><li><strong>Career Growth:</strong> Pathways to roles like Front-End Manager or Store Manager.</li></ul><p>These benefits make this role an excellent choice for those seeking a stable, rewarding career in Albuquerque.</p><h3>Requirements</h3><p>The Customer Service Associate role is designed for entry-level candidates. Qualifications include:</p><ul><li><strong>Customer-Oriented Mindset:</strong> Enthusiasm for assisting customers and providing excellent service.</li><li><strong>Flexible Availability:</strong> Availability for full-time shifts, including evenings and weekends.</li><li><strong>Communication Skills:</strong> Clear and professional verbal communication.</li><li><strong>Physical Stamina:</strong> Ability to stand for extended periods and lift moderate weight (up to 25 lbs).</li><li><strong>No Prior Experience Required:</strong> Full training provided by Smith’s Food & Drug.</li></ul><p>Smith’s training program ensures you have the tools and knowledge to succeed in this role.</p><h3>Career Path</h3><p>The Customer Service Associate role offers valuable skills in customer service, problem-solving, and retail operations. Career growth opportunities include:</p><ul><li><strong>Front-End Manager:</strong> Oversee front-end operations, including customer service and cashier teams.</li><li><strong>Store Manager:</strong> Lead an entire store, managing operations and staff.</li></ul><p>Skills gained, such as communication and conflict resolution, are transferable to other retail or service-oriented roles in Albuquerque’s job market.</p><h3>Work Environment</h3><p>The work environment at Smith’s Food & Drug’s Albuquerque, NM store is fast-paced, collaborative, and customer-focused. The store is well-organized and welcoming, serving a diverse customer base. You’ll work alongside a supportive team, with comprehensive training to ensure your success. The role involves standing for long periods, interacting with customers, and occasionally lifting moderate weight, all within a safe and inclusive workplace.</p><h3>Call to Action</h3><p>Ready to start your customer service career in Albuquerque, NM? Apply now for this <strong>full-time customer service job at Smith’s Food & Drug</strong>. This <strong>entry-level job in Albuquerque, NM</strong> offers competitive benefits, training, and career growth. Submit your application today to join a trusted grocery retailer!</p>

Join Smith’s Food & Drug in Albuquerque, NM as a Customer Service Associate to assist shoppers and support grocery operations.

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